Privacy Policy

This Privacy Policy explains how ERCON HANDYMAN LTD ("Company", "we", "us", or "our") collects, uses, and protects the information you provide through our website https://erconhandyman.co.uk and services.

1. Scope of Policy

This Policy applies to information collected through our Website and communications such as contact forms, emails, calls, and text messages. It does not apply to external platforms you may access through our Services.

2. Acceptance

By using our Services, you agree to this Privacy Policy and our Terms of Service. If you disagree, please discontinue use of the Website and Services.

3. Changes to This Policy

Last revised: March 2025. We may update this Policy and notify users via email or site notification. Continued use constitutes your acceptance of any changes.

4. Information We Collect

We collect:

• Personal Information: Name, phone number, email, address, service details.
• Communication Content: Emails, messages, call logs, service form data.
• Usage Data: Cookies, IP addresses, browser/device type, and page views.
• Demographics: General preferences and non-identifiable details.
• Other Sources: We may enrich your record with info from ad platforms, referrals, or public data.

5. How We Use Your Information

• To respond to quote requests and deliver services
• To communicate via SMS/email with status updates
• To send promotional messages (if consented)
• To comply with legal obligations or process transactions
• To improve user experience and protect security

6. SMS & Text Messaging

When you opt in via our contact form:

• You agree to receive SMS updates related to your requests and service delivery
• If you opt in for promotions, you may also receive marketing texts
• No mobile data is sold or shared for third-party marketing
• To unsubscribe, reply STOP. For help, reply HELP

7. Cookies and Tracking

We use cookies and analytics tools (e.g., Google Analytics) to improve the Website experience. You can control cookie usage via your browser settings.

8. Data Sharing

We may share data with:

• Trusted providers (e.g., hosting, SMS, analytics, and email systems)
• Legal/regulatory bodies when required
• Partners in case of acquisition or business transfer
• No personal data is shared for external promotional use

9. Your Rights

• You may access or request deletion of your data
• You can opt out of communications anytime
• California and Virginia users may exercise rights under CCPA, CPRA, or VCDPA by emailing us

10. Security

We apply security best practices to safeguard your data. Still, no digital system is 100% secure, and use is at your own risk.

11. Links to Other Policies

For more details, please read our Terms of Service.

12. Contact Information